If you're experiencing an issue trying to upload a video to our platform then it's likely one of two issues:

  1. We don't support direct video uploads, except for header background videos.

  2. Header background videos must be less than 15mb in size.

If you'd like to add a video to your website then you'll need to upload it directly to YouTube, Vimeo or Facebook and then add it to your site using the Video embed block. The video can remain "Unlisted" but it cannot be marked as "Private."

If you're trying to upload a header background video and it's larger than 15mb then it'll be denied. To get the video to be less than 15mb in size, we recommend exporting at 720p and keeping it under 30 seconds. If you'd prefer for it to be longer or can't get it lower than 15mb, we recommend uploading the video to YouTube or Vimeo and adding the video as the header background video. The video can remain "Unlisted" but it cannot be marked as "Private."

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